1. What is the exchange/refund policy?
AnasLeathers.pk does not offer a refund instead customers can exchange the unused, tagged, unaltered and packed articles from e-store within 30 days of purchase. For terms and conditions please follow the link: https://anasleathers.pk/refund_returns/
2. How can I get the discount/promo code?
We do not have any ongoing discount codes. Please stay tuned to our official social media pages and website for upcoming offers.
3. How can I contact customer care?
Our helpline contact number is +92 334 333 5054.
4. How can I update my order?
You can Whatsapp at 92 334 333 5054, talk to our agent and update your order. Please note if your order is already dispatched, it is not possible to make amendments.
5. How you deliver products as gifts?
Customers can place an order online and we will deliver the products at the address of their dear ones in gift-wrapping with some kind words. For more inquiries please Whatsapp us at +92 334 333 5054.
6. How can I confirm my size?
A complete size guide is available on each article at our website.
7. What are the nationwide delivery charges?
We are offering free delivery for all domestic orders worth Rs. 1,200/- or more.
8. Which courier services are being used for order delivery?
We will send your parcel through these courier companies: TCS, Leopard or Postex.
9. What are the available payment methods for online orders?
AnasLeathers.pk currently offers only “Direct to Bank transder” method and you can to pay for your order.
10. What is the delivery time for an online order?
Our standard shipping time for domestic orders is 2 to 5 working days.
11. How can I cancel my order?
Once your order is processed, it is not possible for you to cancel. However, to cancel before processing:
Email us: Hello@anas.com.pk
WhatsApp us: +92 334 333 5054
12. What to do if I receive a damaged product?
In such rare cases, you need to report this issue to our customer care at +92 334 333 5054 right after receiving the product.
13. How do I track my order?
After dispatch, you will be provided with a tracking number for your order through email Whatsapp. You can check your order status on TCS/Leopard and Postex websites for local orders respectively.
14. How secure is my personal information?
Your security while shopping online with AnasLeathers.pk is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. We only use it for order delivery, order payment or any further communication.
15. How to recover AnasLeathers.pk website account?
You can retrieve the password simply by clicking on the forget password option under the create account tab. This portal will send a password recovery mail to the registered Email id from where you can recover your account.
16. How do I make an account on the website?
Simply click on ‘Create an Account’, enter the required details & submit the form.
17. Can there be any variation in color of the actual product?
There can be a little variation in the color of actual product due to photographic lighting.